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A JSTOR success guide for librarians

Getting started

JSTOR provides free instruction via webinar and videos. Follow the links below for training on managing access and administrative tools for librarians.

JSTOR Admin Site for Librarians
Learn how to get an Admin account and how to access account information, holdings reports, and usage statistics. 15 minutes

Watch video


All about JSTOR access for your institution
Learn about all aspects of setting up and managing access to JSTOR. 45 minutes

View webinar

Remote access

Managing remote access methods can get tricky, but we're here to help! We pulled together some common troubleshooting tips for you.

You can always find the latest details about remote access options on the JSTOR Support site.


Remote Access Method Troubleshooting Checklist
Referring URL

Are the source codes appearing correctly?

Wrong Code:
<a href="""" target=""_blank"" rel=""noopener noreferrer""></a>

Correct Code:
<a href=""""></a>

<a href="""" target=""_self""></a>
If you use a Learning Management System, some services block the reference to another page. Please talk to your host about fixing this issue

Proxy servers

Does JSTOR have your correct IP address? 
(check Admin portal)

Is the EZ Proxy stanza up-to-date? JSTOR is compatible with EZ Proxy version 6.2.2 and later.

Does JSTOR have a Proxy URL for you? Contact us to confirm


Do you belong to one of our support federations?

Are you releasing the right information in the metadata?

VPN Does JSTOR have your correct IP address? 
(check Admin portal)
NEW in December 2020 - Google Single sign-on (SSO) Did you send us a complete list of your institutional domains? 
Domains must be unique to an institution and not shared with other schools or organizations.
Shared username & password Is * whitelisted?
Are your users aware of the difference between this shared username/password vs their individual JSTOR account info?


JSTOR is part of ITHAKA, a not-for-profit organization helping the academic community use digital technologies to preserve the scholarly record and to advance research and teaching in sustainable ways.

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