A JSTOR success guide for librarians
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Getting help with JSTOR
Questions about this guide or teaching JSTOR?
Contact JSTOR Education: education@jstor.org
For JSTOR website and technical support:
Email support@jstor.org
Twitter: @JSTORSupport
Phone:
(888) 388-3574, toll free in the United States
(734) 887-7001, local and international
M - F, 8:30 a.m. - 5:00 p.m. EDT (GMT -4:00)
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Getting started
JSTOR provides free instruction via webinar and videos. Follow the links below for training on managing access and administrative tools for librarians.
JSTOR Admin Site for Librarians
Learn how to get an Admin account and how to access account information, holdings reports, and usage statistics. 15 minutes
All about JSTOR access for your institution
Learn about all aspects of setting up and managing access to JSTOR. 45 minutes
Remote access
Managing remote access methods can get tricky, but we're here to help! We pulled together some common troubleshooting tips for you.
You can always find the latest details about remote access options on the JSTOR Support site.
| Remote Access Method | Troubleshooting Checklist |
|---|---|
| Referring URL |
Are the source codes appearing correctly? Wrong Code: Correct Code: <a href=""https://www.jstor.org"" target=""_self""></a> |
| Proxy servers |
Does JSTOR have your correct IP address? Is the EZ Proxy stanza up-to-date? JSTOR is compatible with EZ Proxy version 6.2.2 and later. Does JSTOR have a Proxy URL for you? Contact us to confirm |
| Shibboleth/SAML |
Do you belong to one of our support federations? Are you releasing the right information in the metadata? |
| VPN | Does JSTOR have your correct IP address? (check Admin portal) |
| NEW in December 2020 - Google Single sign-on (SSO) | Did you send us a complete list of your institutional domains? Domains must be unique to an institution and not shared with other schools or organizations. |
| Shared username & password | Is *.jstor.org whitelisted? Are your users aware of the difference between this shared username/password vs their individual JSTOR account info? |
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