Product Information Request: 3 Business Days
Pricing Inquiries: 5 Business Days
RFP/Tender: Delivery upon deadline set by tender
New Orders (Installation and Invoice):
- Individual: 6 Business Days
- Consortium: 10 Business Days
Trial Request (Provided no requested changes to applicable trial license agreement:
- (1) delivery upon deadline set by participant with 24 hour lead time; or
- (2) Business Days, if date not specified
Reinstating Access to Suspended Accounts: 5 Business Days from receipt of payment
Technical Support (IP Updates, Administrative Accounts) facilitated through ITHAKA’s User Services team: 1-2 Business Days
Invoicing: 3 Business Days
GOBI Registration: 5 Business Days
Holdings Comparisons: 10 Business Days
Agreement Inquiries and Negotiations: First response within 2 Business Days with timeline determined upon review with regular updates
Usage Request: 5 Business Days
Contact Updates: 4 Business Days
